Returns
RETURNS AND REFUNDS
California Luxury Return Policy
Full-Price Merchandise:
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Price adjustments will be accepted within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.
1. Making a Return by Mail
Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form along with a $5.00 Restocking Fee. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
California Luxury Return Policy
Full-Price Merchandise:
- The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 60 days of the ship date on your invoice and accompanied by the original invoice.
- The current selling price will be credited if returned after 60 days and accompanied by the original invoice. Merchandise that is older than 90 days from the original ship date cannot be accepted.
- The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.
- After 30 days , sale product is not eligible for return or credit.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Price adjustments will be accepted within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.
1. Making a Return by Mail
Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form along with a $5.00 Restocking Fee. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
